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The Competency Framework

Based on our research we have identified 12 core competencies for internal communicators. These are available for download free of charge in a pdf file on this page. Click on the relevant boxes for other resources

Click here to download the guide to the 12 core
competencies for internal communicators

Click here to download an explanatory article from Strategic Communications Management magazine

Using The Framework

If you are an internal communications professional, the competency framework is freely available on this site for you to use as you wish. We only ask that you clearly and visibly reference Sue Dewhurst and Liam FitzPatrick as the source, whenever you use it.

If you are an internal communications consultant, please do not use this framework for commercial purposes. We’re sure you will appreciate that we invested a lot of time and effort in developing the framework and carrying out the research behind it, and retain the rights to it as our intellectual property.